Terms and Conditions

Dispatch and Delivery 

Due to the huge range of products available on website, it is inevitable that some items will be temporarily out of stock.  However, we will contact you within 48 hours if the delay is likely to exceed 7 working days.  No money will be taken from your card until your order is ready to be collected by our courier. 

Subject to stock levels,aims to despatch Bikes  within 7 working days and Part orders within 4 working days.  We cannot guarantee Next Day Delivery, so please contact us if the order is a gift ordered at late notice or if you are planning to collect your order from one of our retail shops soon after making the order. We shall not be liable for any delay in delivery of the goods however caused or for any consequential loss.  If any delay occurs you will be notified immediately. You will be given the option to arrange a convenient delivery date or to cancel the order with a full refund. If an item is not available immediately we will advise you if the delay in shipping will exceed 9 working days from receipt of order

Your Warranty to us

You, the buyer, warrant that all the details provided on the order form for the purpose of purchasing the goods are correct (especially bike frame size chosen), that the credit card you are using is your own and that there are sufficient funds and/or sufficient unused limit available to cover the cost of the goods.  All orders for goods shall be deemed to be an offer by you to purchase goods in accordance with these terms and conditions. You, the buyer, are responsible for ensuring the accuracy of the details provided on the order form and we will not be obliged to accept an order unless all requested details requested on the order form have been correctly entered.

 Warranty to you

The details you supply will be stored on computer and used by . to service your purchase. We may also use your contact details to provide details of future events; company newsletters and other information relating to the sale of our products. We will not share this information with ANY third party. We will also honour any requests to remove your details from our database.

 product warranty will not pass on to a third party should you sell the item in the future. Warranties for parts are based on the manufacturer’s standard guarantee period, which is usually 12 months and is based on normal wear and tear of the product. We may have to wait for the manufacturer to inspect any item before we can authorise the warranty claim.

If you feel you have a warranty claim on the bike frame or forks, we must take the bike back to examine it. Claims may take up to 14 working days. We recommend that you should keep your bike box  flat packed for future use. For warranty claims on small items, you need to return the faulty part to us for inspection if you have the necessary skills to remove and refit it Please note that we will not honour the full cost of a warranty claim if a repair is carried out by a third party without our authorisation. 

Returns

All items are carefully checked before dispatch. Occasionally items may arrive damaged, defective and we will make every effort to rectify this situation.

We will do our best to ensure that you are fully satisfied with your purchase.

If the goods are damaged in-transit, please either refuse to sign for the package or sign the carriers delivery note `Damaged' or ‘Unopened’ and notify us within 3 days of the date on which the consignment was signed for. We cannot claim against the carrier if this procedure is not completed.  Keep all the packaging material as the Carrier may wish to inspect this. We will arrange to have the item returned at our expense. You will be given the option to have the product replaced at no charge to you or to have a full refund. This does not affect your statutory rights.

Goods that are not acceptable for any other reason may be returned within 10 days for a refund or replacement, but in all cases you must contact us first for authorisation. Goods returned which are not defective or faulty will be subject to a 20% re-stocking charge. This does not affect your statutory rights.

Pricing / Payment

You may find, when visiting retail shops, that some of our products are slightly cheaper on our website. This is due to the difference in the cost of running a high street retail outlet as opposed to an online internet business and also, because we offer 90 days FREE servicing on bicycles that are bought in our shops. We do encourage customers to visit our cycle shops where you will benefit from the help and advice and information from our colleagues.

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accepts payment by Cash, Cheque Money Order VISA, Master Card, Discover, American Exp, PayPal, If you prefer, you may also supply us with your credit card information by Tel # 503-397-4900.  If an order is received by us from an area not normally served by our Carriers, we will contact you before accepting your order for specific arrangements to be made.

All prices are subject to change and availability but will not be changed once your order is accepted.

Title to the goods will pass to you, the buyer, on payment in full of the price of the goods.

Our Website

 will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.

will attempt to be as accurate as possible with the specifications of the products offered for sale, we cannot be held responsible for any inaccuracies.

Copyright

Copyright for the images and details shown on website remains with the Publisher or Owner of the Original picture and further distribution of the images in whatever format may be the subject of Legal proceedings.

Queries and Complaints

 endeavour to handle all enquiries and fulfil all orders speedily, effectively and without incident, but it is not possible to guarantee there will never be a problem. Should you have any complaints about our products or services, we would request that these be put in writing and sent either via e-mail via our contact form or by post to the following address: Barlow Bikes & Boards 315 South Columbia River Hwy St.Helens Or. 97051

Phone# 503-397-4900

Any complaint received will be acknowledged within five working days and you will be informed of a projected time scale for dealing with that complaint, together with the steps we intend to take in dealing with it.